Free standard shipping on orders over $100
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly fairly:
Purchase over $100 USD or more to get FREE Shipping.
Order | Tracking | Processing | Shipping |
Normal | Yes | 1-2 days | 1-2 weeks |
Express | Yes | 1-2 days | 1 week or less |
Came in three packages. I ordered 12 packages. One packing is different in format. There is now one problem, the tile is crumpled, very much crumpled. I think that if I wet with water and leave to drain, they will return the initial form.
Excellent foam rubber, Echo has become much smaller, excellent material, advise, before use need to soak in warm water and dry.
This product is in perfect condicion. Like in description. Delivery was very fast. I recomend this store.
All excellent goods received. All wrinkled, but I will wash it and add a tip. Soaked and everything became just fire! A couple of pyramids are dug, but not critical! The order came quickly. Thank you.
I ordered 2 pieces. 1 with paid delivery. Second with free pay. So, free came, and paid is still on the way. But not the point. Some with diffusers. Crumpled very hard. I'll add it after the sponge. After the bath and drying, they all took the right shape. But still, there are diffects. The corners of some have been gnawed. Of course I knew that it was cheap and there would be something like that. In the case they have not yet used, waiting for the arrival of the second set. As he comes, I'll write.