To avoid any delay due to COVID-19, customers who purchase over $100 USD or more will get FREE Shipping.
|Normal||Yes||1-2 days||7-14 days||Postal Service|
|Express||Yes||1-2 days||3-7 days||DHL/FEDEX/EMS/Aramex|
Please note: All international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
|FREE SHIPPING||PAID SHIPPING|
Bosnia and Herzegovina
Canary Islands, The
Central African Rep
Montenegro, Rep Of
Nauru, Rep. Of
Serbia, Rep. Of
Swaziland / Eswatini
The Republic of Congo
United Republic of Tanzania
You may check your shipping cost below your Cart Page:
FREE SHIPPING CODE POLICY: Free Shipping discount codes cannot be used for Speed Post delivery.
We mark the parcel as gifts and will be paying for any associated shipping cost involved in the parcel arriving to your country. We are not involved in any custom fees (if any) for different countries. Our international fulfilment and shipping center is strategically located in HK and Singapore.
*** Please also include your contact number (Home / Mobile) in the Notes section during checkout, this way if the parcel is unsuccessfully delivered, they will be able to call you to let you know for pickup at your local postal office ***
Return / Cancel Policy
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:
- For returns, please send us an email at email@example.com by specifying your name and order number in the first instance
- We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong design/size/undelivered address, etc.). Therefore, please be 100% sure about what you want to buy before placing your order and address is correct!
- For orders not yet shipped or shipped but cancelled, there will be a small 15% cancellation fee as items have already been sent to production and this requires disposal of the merchandise.
- In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If you would like to treat it as a return (applicable only for wrong item sent or product quality issues), we will refund the value of the product(s) minus a 50% restocking fee. Shipping fees will not be refunded.
- All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
- Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
- Returns issues must be raised within 2 weeks from the parcel has been sent out with valid reasons (ie reasons due to no longer needed are not accepted as valid reasons for return items)
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
Mis-delivered / Returned Parcels
We are not responsible if your parcel is mis-delivered or returned to us due to
- Your supplying of a wrong/invalid delivery address during order confirmation
- Your failure to pick up your parcel at the post office.
In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If your parcel was mis-delivered (delivered to another address) due to any of the above reasons, no compensation will be provided.
Sometimes a product may be damaged during transportation and is inevitable .Our 30 day warranty policies is set up to assure that customers are satisfy with our acoustic products.
- For warranty request or inquiry, please send us an email at firstname.lastname@example.org by specifying your name and order number in the first instance
We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can request to be removed from our list by simply emailing us at email@example.com
You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.
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