Cancellation - For order cancellation, you need to message us within 24 hours. In the event that your order is already processed, there will be a 15% cancellation fee. Please make sure all details are correct before placing order.
Please allow at least 3-7 business days for the tracking number to appear on tracking website.
Track My Order Here
Track My Order Here
We accept major credit cards such as VISA, Master and Amex. We also accept Western Union and International bank transfer.
Send us an email within 24 hours for address correction so we can make the adjustments on our end ASAP. For shipped order, we can no longer update them as it is already on its way. We are not responsible for re-send for any incomplete or worng address information given by customer.
Send us an Email within 24 hours and include your order number on the subject email.
In case of wrong item shipped to you, simply send us a photo of product and Send us an Email together with your order number.
Screenshot the error and send your concern via Email so we can help you. Clear caching also helps to checkout properly.
To remove light dust from your foam use a vacuum with an upholstery attachment.
We have a calculator per product page that can help you calculate the foams that you need. If you are still not sure, kindly send us an Email of your wall size where you will install the foam.
Soundproofing refers specifically to the action of blocking sound and sound absorption refers to the application of materials to walls or ceilings that absorb the sound from within the room.
Please allow 24-48 hours for the foam to resume back to its original form. If still the same after 2 days, please kindly soak into water and allow to dry in flat surface.
Yes, Once the product is shipped, we provide after ship tracking. What this means is you will receive a notification each time the parcel is moved from one point to another, such as from being sent out, to arrival at terminal, to final delivery - this way you will know exactly where your parcel is at any given point.