Refund policy

Returns, Refunds and Our 100-Day Quiet Guarantee

Our 100-Day Quiet Guarantee. Install your Arrowzoom product. If your room isn't noticeably better within 100 days of delivery, email service@arrowzoom.com with your order number and a photo of the installed product. We'll refund the product price to your original payment method. You don't need to send anything back. One guarantee claim per order. Custom-printed items are covered only for defects, because they're made to your approved design.

Changed your mind? You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send the return address. You pay the return shipping, and we refund the full product price once the item arrives. There is no restocking fee.

Damaged, defective or wrong item. Tell us within 14 days of delivery and include a photo. We'll send a free replacement or give a full refund, including shipping.

Cancellations. You can cancel free of charge any time before your order ships. After it ships, the 30-day return or the 100-Day Quiet Guarantee applies.

Sale items. Discounted items are covered the same way as full-price items.

Refund timing. We issue approved refunds within 5 business days. Your bank may take a few more days to show the credit.

Customers in the EU and UK. You also have a legal right to withdraw from an online purchase within 14 days of delivery without giving a reason. Nothing in this policy limits your statutory rights.

Questions? Email service@arrowzoom.com. We reply within 24 hours on business days.