Our Shipping Rate is Simple and Easy for You! FLAT RATE Shipping for all Countries World-Wide
If Your Purchase is below $30 (this is below $50), You have two choices,
- $15 for airmail regular; OR
- $35 for EMS/ DHL/ Fedex/ UPS
If your purchase is $153, You have two choices
- $30 for airmail regular; OR
- $105 FOR EMS/ DHL/ Fedex/ UPS
List of Countries We Ship To: See HERE
|OPTION||ESTIMATED TRANSIT||ORDERS <$49||ORDERS $50-150||ORDERS $150-200||ORDERS $200-250||ORDERS $250-300||ORDERS $300 +|
|International Airmail Regular w/ Tracking||7-14 Days||$15||FREE||$30||$45||$60||$75|
|International Airmail SPEED w/ Tracking||5-7 Days||$35||$70||$105||$140||$175||$210|
Please note: All international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
FREE SHIPPING CODE POLICY: Free Shipping discount codes cannot be used for Speed Post delivery. All FREE SHIPPING codes are only applicable for Regular Airmail shipping method.For certain countries: The delivery time may take longer then above stating time. Please contact us for more information. Countries include: Argentina Brazil, Italy, Portugal, Russia, Ukraine
We mark the parcel as gifts and will be paying for any associated shipping cost involved in the parcel arriving to your country. We are not involved in any custom fees (if any) for different countries. Our international fulfilment and shipping center is strategically located in HK and Singapore.
We keep the parcels in a grey bag or special envelope for privacy. Then mark the parcel as gifts and will be paying for any associated shipping cost involved in the parcel arriving to your country. We are not involved in any custom fees (if any) for different countries. Our International Fulfilment and Shipping center is strategically located in HK.
We do not ship orders on Saturday, Sunday, or Holidays.
*** Please also include your contact number (Home / Mobile) in the Notes section during checkout, this way if the parcel is unsuccessfully delivered, they will be able to call you to let you know for pickup at your local postal office ***
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
List of Countries We Ship To: See HERE
EXAMPLE OF A PREVIOUS CUSTOMER
You can check the details of delivery and tracking information for these countries on the local postal service websites: the United States, Brazil, Canada, Switzerland, Finland, Ireland, Croatia, Malta, Singapore, United Kingdom , New Zealand, Spain, Portugal, Qatar, Malaysia, Arab, Israel, Bulgaria, Japan, Ukraine, Indonesia.
After shipment, it then takes 48 hours for the system to update their tracking system with the tracking numbers of our parcels.
After you see that your item has left Hong Kong, you can use the website of your country's national postal system to track your item. Here are the links to the websites of some countries' postal systems.
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:
- For returns, please send us an email at email@example.com by specifying your name and order number in the first instance
- We do not offer refunds or exchanges for reasons of buyer's remorse (purchased wrong design/fabric/size/undelivered address, etc.). Therefore, please be 100% sure about what you want to buy before placing your order and address is correct!
- For orders not yet shipped but cancelled, there will be a small 15% cancellation fee as items have already been sent to production and this requires disposal of the merchandise.
- In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If you would like to treat it as a return (applicable only for wrong item sent or product quality issues), we will refund the value of the product(s) minus a 50% restocking fee. Shipping fees will not be refunded.
- All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
- Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
- Returns issues must be raised within 2 weeks from the parcel has been sent out with valid reasons (ie reasons due to no longer needed are not accepted as valid reasons for return items)
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
Mis-delivered / Returned Parcels
We are not responsible if your parcel is mis-delivered or returned to us due to
- Your supplying of a wrong/invalid delivery address during order confirmation
- Your failure to pick up your parcel at the post office.
In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If your parcel was mis-delivered (delivered to another address) due to any of the above reasons, no compensation will be provided.
We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can request to be removed from our list by simply emailing us at firstname.lastname@example.org
You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.
Customer Service 101
TALK TO AN ACUTAL HUMAN ANYTIME YOU WANT
Premium Quality Guaranteed
Our 100% satisfaction guarantee ensures that you receive only the best products available. Produced under strict laboratory conditions and monitored for top quality control, all products are Guaranteed to be 100% STERILE, PURE AND VIABLE. Our systems use only the purest, most prolific, professionally isolated strains to produce premium quality spores and tissue culture specimens. Our guarantee ensures that you receive the highest concentration of pure, isolated specimens available.